Privacy Policy – Luxe Plants

1. Information We Collect

We collect information you provide directly — such as your name, email address, delivery address, and payment details when you place an order. We also collect usage data automatically, including IP address, browser type, and pages visited, to improve our service.

2. How We Use Your Information

Your data is used to process and fulfil your orders, send order confirmations and delivery updates, respond to enquiries, and — with your consent — send marketing communications. We never sell your personal data to third parties.

3. Data Sharing

We share your data only with service providers necessary to operate our business: payment processors, delivery partners, and email service providers. All third parties are contractually bound to protect your data and use it only for the services they provide to us.

4. Cookies

We use essential cookies to operate the site (session management, cart) and optional analytics cookies to understand how visitors use the site. You can disable non-essential cookies via your browser settings.

5. Data Retention

We retain your order data for 5 years for legal and accounting purposes. Marketing preferences and account data are retained until you request deletion.

6. Your Rights

You have the right to access, correct, or delete your personal data, and to object to or restrict its processing. To exercise these rights, contact us at hello@luxeplants.tn. We will respond within 30 days.

7. Contact

For privacy-related questions, contact our data controller at: hello@luxeplants.tn — Luxe Plants, Tunis, Tunisia.